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Standard Delivery: 3-5 working days
Express Delivery: 1-2 working days
All orders placed before 2pm Monday-Thursday will be shipped for next day. Orders placed before 2pm on Friday are not guaranteed to arrive Saturday but are guaranteed to arrive on Monday. Orders placed after 2pm on Friday will arrive Tuesday.
During the order process we will let you know when we will provide the goods to you.
The delivery is made to the delivery address indicated by you when submitting your order. Intervino only delivers within the United Kingdom excluding Northern Ireland.
We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
On completion of your order you will receive a tracking number with your shipping email.
Either a 2nd delivery will be attempted or a card will be left with your options. Unfortunately we cannot leave your order in a safe space.
Unfortunately we cannot amend your order once it has been placed.
If you contact us on +44 (0)1507 610214 or at glenmorangie@intervino.co.uk within 2 hours of your order being placed (or before it has been shipped). We will cancel your order and refund you so you can place a replacement order.
If you change your mind about your order for any reason, you can return it within 14 days of receipt. This does not include personalised items or sealed items if they have been opened. Simply follow our returns procedure below.
If you wish to return any part of your order you can request this through our returns team by contacting us contact us on +44 (0)1507 610214 or by emailing glenmorangie@intervino.co.uk.
They will ask you for your feedback or reasons to help us ensure the best possible customer experience.
The returns team will need the following:
We ask you to return your goods in their original packaging, within 14 days of notification of cancellation and at your own expense (unless faulty or damaged).
Once we have received your items a member of the team will confirm via email and process your refund. Please allow up to 7 working days for refunds to be processed.
Please do not send your products back without letting us know first.
You will need to obtain a proof of postage receipt when sending your items to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event your item is lost in transit.
Payment for products must be made by credit card or debit card. We accept payment with Amex, Mastercard, Visa, Maestro, ShopPay, Apple Pay and Google Pay. Payments are debited in Pounds (£) Sterling.
If you have any questions about your order, please get in touch with our fulfilment partner, Intervino Ltd on +44 (0)1507 610214 or by emailing glenmorangie@intervino.co.uk.