INFORMATION NOTE ON THE PROCESSING OF PERSONAL DATA & COOKIES
We are committed to taking care of your privacy. We respect your concerns about the protection of your privacy and your personal data. This Information Note on the processing of personal data and cookies (the "Note") sets out how we will treat your personal data on the Glenmorangie website (hereinafter “the Site).
For the purpose of this Note the words “we”/“us”/“our” are in reference to the data controllers defined below.
We may update this Note from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are informed of such changes.
You will be informed of any substantial changes, either by means of a banner on the Site summarising the main changes made, or by e-mail.
If you have any questions, you can contact our data protection officer at the following address:
• by post, to the address: Macdonald and Muir, The Cube, 45 Leith Street, Edinburgh, EH1 3AT; or
• by e-mail on firstname.lastname@example.org.
The processing of personal data made on « www.glenmorangie.com » (the “Site”) are operated, as joint data controllers within the meaning of the applicable personal data regulations (which includes the General Data Protection Regulation "GDPR" of 27 April 2016), by:
• MacDonald & Muir Limited ("MacDonald & Muir"), registered in Scotland with company number SC19038 and whose registered office is at The Cube, 45 Leith Street, Edinburgh, EH1 3AT and its registered VAT number is GB269119536; and
• Moët Hennessy SAS registered in France with company number 338 228 414 RCS Paris and whose registered office is at 24-32 rue Jean Goujon, 75 008 Paris.
In addition, unless otherwise stated, you may be in contact in your country of residence or in relation to one of the brands of the portfolio of Moët Hennessy with one or more Moët Hennessy affiliates which, together with MacDonald & Muir Limited and Moët Hennessy SAS, have the status of joint data controller, as expressly mentioned in the Site's legal Note or in any other document sent to you.
Moreover, and in the cases mentioned below, some of our partners, such as social networks, may be independent data controllers: we invite you to consult their Personal Data Charter, for example:
• META (by clicking on this link)
• Google (by clicking on this link)
• Instagram (by clicking on this link)
We collect three types of personal data, and for the purposes described below in the "For what purposes do we use your data and on what legal basis" section of this Note.
• Identification data which are your first name, last name, title, country of residence, date of birth, billing and delivery postal address, delivery information, e-mail address and telephone number;
• Data concerning your purchase history (your order history) and your preferences and interests;
• Data strictly necessary to make a payment, which are your credit card number and its expiry date;
• Personal data that you may voluntarily include in the messages you may send us.
• Connection data, and in particular information concerning your terminal - computer, tablet or smartphone - with which you connect, as well as your use of the Site (such as the operating system of your terminal, the type of browser you use, whether or not you use a proxy, the location of the terminal deduced from your IP address, the access times, the pages visited, and the link that enabled you to access our Site). See the Cookies Note below.
• Identification data provided by one of your contacts:
• You enter into a contest on our Site and wish to invite friends to play as well: in this context, you undertake to inform these third parties of the content included in this Note.
• You decide to purchase or send products/tickets to/for someone: We use this information only to send purchases to that third party and will not send marketing communications to your contacts unless they opt-in to receive communications from us.
• Social Network Data: This is information provided to us by social networks, including your use of such networks and your associated advertising credentials, which you use through our Site. In particular, when you share your experience of our products and services with other customers, you are using a social network and communicating information about yourself to that social network and to us. These communications are governed by the privacy policies of those social networks to which we invite you to read.
• Data communicated by partners: this is information communicated to us by third party partners with whom you have been in contact and who you have authorised to share personal data about you with us for the purposes of commercial prospecting or targeted advertising.
Access to the Site is governed by the Site's Terms and Conditions and subject to users’ age. Users must be legally entitled to drink and/or purchase in their place of residence to access the Site. As such, we do not intentionally collect any personal data from persons under the legal drinking and/or purchasing age according to the legislation in force in their place of residence, unless it is legally required or authorized.
You must be of legal drinking and/or purchasing age according to applicable legislation in your place of residence to make purchase on the Site and by doing so, you warrant that you are of the required age and are fully capable of entering into and being legally bound by such transactions.
However, if you believe that we may process personal data of persons under the legal drinking and/or purchasing age, please let us know.
We collect and process your personal data for the purposes and based on the legal basis listed below.
Your personal data is kept only for as long as is necessary for the purpose for which it was collected (see list below) unless you request its deletion or revoke your consent, when the processing is based on such consent:
Restricting access to the Site and/or to newsletters to people of legal drinking age.
Creation and management of your account online - Your data is processed for the purpose of managing your online account.
Management of e-commerce transactions (including reservations and purchases of tickets for cellar visits, tastings, …) - Your data is processed for the purpose of (i) fulfilling your orders (providing you with the products you have ordered, processing transactions and billing, including fraud and payment incident management); (ii) fighting against fraud in relation with payment; (iii) collection of business statistics in order to monitor our performance and activity and to perform segmentation for prospecting purposes.
Customer and prospect relations management via social networks - Your data are processed for the following purposes (i) moderating our social networking pages; (ii) customer relationship management via social networks including our Brand image; (iii) to show you targeted advertisements and find other people like you on social networks
Alert(s) sending in case of - return to stock of the product(s) you have selected on the Site; the launch and sale of the product(s) you have selected on the Site.
Sending of communication about products, services, offers, promotions, benefits and events and sharing information that may be of interest to you - We collect and process your personal data in order to manage and animate our commercial relationship, to enhance our corporate image and to inform you about our products and services.
Personalization of the Site and of advertising according to your affinities - We track and analyse your habits, usage and activities on the Site (including through the combination of your data collected in the context of the Site with that collected in connection with your purchases on our site) to personalise our Site, including through the use of technologies that place cookies on your terminal or in emails we send you.
Competition/contest organisation - (i) We process your data for the purposes of the competition, in particular for its organisation, for taking into account your participation and for sending the prizes, if applicable; (ii) Subject to your consent, we may send you electronic communications and/or share certain information with our business partners for marketing purposes.
Site security management - You can generally browse the Site without having to provide us with any personally identifiable information. However, information about your browsing is automatically collected (see "Information We Collect Automatically") to ensure the security of the Site
Fight against counterfeiting, and against sales of products/tickets made in violation of our general conditions - Detect and prevent fraud and counterfeiting
Consumer surveys - These are satisfaction surveys about our products and services.
Response to your requests via our forms on the Site - Respond to your questions via the "Contact Us" form or other similar forms
Management of disputes and litigation
Compliance with applicable laws, court orders, other legal proceedings or the requirements of any authority
When we ask you to provide personal data, we clearly indicate whether the information is mandatory or optional and the consequences of your refusal (for example, that we will not be able to process your request).
For any processing based on our legitimate interest, we will ensure that we take into account any potential impact that the use of your data may have on you. If we believe that your interest or fundamental rights and freedoms outweigh our legitimate interest, then we will not use your personal data on this basis and will seek your specific consent.
We share data where necessary.
1. With our affiliates in the MOET HENNESSY group and with LVMH i) to improve your experience by proposing relevant content, personalized offers and services as well as customized marketing communications and ii) to learn about your preferences and interests and patterns of use of our products and services in order to improve their visibility, accessibility and performance.
LVMH acts as our data processor, or service provider, and will not use your data for any purpose other than the one described above. For example, LVMH will not use your data for its own purposes, will not contact you for marketing purposes based on the data we provide, and will not share information about you with Maisons of the LVMH Group to which you are not a customer and/or to whom you have not given consent.
If you consent we will share the purchases you have made with us during the last 3 years with LVMH, our parent company, in a pseudonymous way (which means that your name and your contact details will not be sent to LVMH). Your purchases will be analyzed and matched with purchases you made with other Maisons of the LVMH Group where you have given a similar consent. Each Maison that has your consent will receive back from LVMH generic information concerning your purchasing habits and preferences.
2. With services providers to ensure the management of the Site. In the context of the use of the Site, some of your information is transmitted to our service providers and subcontractors involved in the management of the Site and organization of visits to the extent necessary for their intervention. For example:
• Your connection data and your information when you register on the Site are hosted by our hosting service provider;
• Your payment details are passed on to our payment service provider and account-holding banks in order to complete the transactions associated with your purchases. Information is also transmitted to your bank for the purpose of securing payments made with a bank card on our Site in accordance with the PSD2 (European Payment Services Directive);
3. With partners so that they can send you personalised offers, only subject to your consent.
Some data is shared, subjectto your consent with our business partners, who may send you information about their products and services.
4. With our advisors, our service providers in charge of in debt collection, to enable us to ensure in particular the collection of our debts, the management of disputes, the prevention of non-payment and litigation
We may also share data about you with our external counsel in the event of a dispute (law firm), with third parties, such as debt collection companies.
5. With social networks
6. With potential buyers of our assets
Data may also be shared with the ultimate or potential purchaser or recipient of all or part of our business or assets, including in the event of a sale or reorganisation (in whatever form)
7. With judicial and administrative authorities
Data may also be shared with any authorities, courts, administrative bodies or other authorised third parties, where the disclosure of personal data is required by law, regulation or court order or where such disclosure is necessary to ensure the protection and defence of our rights.
Given the presence of Moët Hennessy in many countries around the world, some of your data may be collected, accessed or stored outside your country of residence.
We may transfer personal data to countries outside the European Economic Area ("EEA"), including to countries which have different data protection standards to those which apply in the EEA.
In application of art. 46.2(c) of the GDPR, we have put in place European Commission approved standard contractual clauses to protect this data. You have a right to ask us for a copy of these clauses (by contacting us as set out below).
When we transfer your personal data to the U.S., we take appropriate measures to ensure that personal data is adequately protected in the country of destination by verifying that the third parties offer appropriate safeguards, and negotiating for example, standard data protection contractual clauses under Article 46(2)(c) and (d) GDPR or binding corporate rules under Article 47 GDPR.
Access and copying
You have a right of access and communication to your personal data as well as to receive information on the purposes and methods of processing, the recipients or categories of recipients to whom the data may be disclosed or who may become aware of them, the storage period or, if this is not possible, the criteria for determining it
If you have an account on our Site, you can directly access the data contained in your account online. This access also allows you to correct, modify or delete certain identification and contact information.
You may, to the extent permitted by law, exercise your right to portability allowing you to retrieve in an interoperable format the personal data you have provided to us.
You can contact us at any time on email@example.com.
Obtaining the correction of inaccurate personal data
You also have the right to request the correction of any personal data that is incorrect as well as the restriction of its processing for the time necessary to correct it. You also have the right, depending on the nature of the processing, to request that the personal data in our possession be completed.
You can contact us at any time on firstname.lastname@example.org.
Withdrawing your consent to the processing of your personal data
This right can be exercised by changing your options for commercial prospecting and subscriptions to our newsletters, as well as by withdrawing your consent to the placement of cookies by following this link.
You can contact us at anytime on email@example.com.
Obtaining the deletion of your personal data
You can also request the deletion of your personal data in the following cases:
• You consider that the processing of your data is no longer necessary with regard to the services subscribed to or your use of the Site, or the achievement of the purposes referred to in this Note or that their retention is contrary to the law;
• You have withdrawn your consent to the processing of your data;
• You object to the processing of your personal data on grounds relating to your personal situation;
• You object to the use of your data for commercial prospecting purposes;
• Your data was collected online when you were a minor.
Alternatively, within the limits of the law, you may request that the processing of your personal data be restricted.
Please note that notwithstanding the exercise of your right to erasure or restriction, we may retain some of your personal data where we are required or permitted to do so by law, where we have a legitimate reason to do so (for example, to enable us to demonstrate the performance of a contract), for the exercise or defence of legal claims, or where the exercise of that right would infringe on your right to freedom of expression and information.
Your rights regarding automated decisions based exclusively on automated processing
You have the right at any time to obtain human intervention, to make comments and to contest the decision by contacting us on firstname.lastname@example.org.
Setting general or specific instructions for the retention, deletion and communication of your personal data after your death
You have the right to define general or specific directives relating to the retention, the deletion and the communication of your personal data after your death; these directives are general or specific.
You have the right to clear, transparent and understandable information about how we use your personal data and about your rights.
If you have any questions, you can contact our data protection officer at the following address
• by post, to the address: " Macdonald and Muir The Cube, 45 Leith Street, Edinburgh, EH1 3AT ; or
• by e-mail: email@example.com
Please note that in order to respond to your request, we may ask you to provide proof of identity. We may also ask you to provide additional information or proof of identity.
You also have the right to complain to:
• Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 about the way we collect and process your Data, or
• Another data protection authority. The list of authorities is available by clicking here.
Cookies - what are they?
A "cookie" is a piece of information, like a tag, that is stored on your computer, tablet or phone when you visit a website. It can help identify your device (like your PC or mobile phone) whenever you visit that website.
Cookies are used by most major websites including ours. To make the best use of our Site, on whichever device you use, you'll need to make sure your web browser is set to accept cookies.
What are cookies used for?
• Give you a better online experience by displaying a customised editorial content based on what you have previously viewed.
• Allow you to set personal preferences (remember your login detail, choose a country and a language, add items to your bag).
• Protect your security.
• Measure and improve our service.
• Work with partners and measure the audience.
So what information is kept by the cookie?
A cookie will typically hold:
• The name of the website that it has come from.
• How long the cookie will stay on your device.
• A value (usually a randomly generated unique number).
The cookies we set:
We use the following categories of cookies on our Site:
• Strictly Necessary Cookies (legal basis: our legitimate interest - art. 6 (1) (f) GDPR): These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for such as remembering your login details cannot be provided or for cookies allowing the detection and prevention of fraud.
• Performance Cookies (legal basis: your prior consent - art. 6 (1) (a) GDPR): These cookies collect anonymous non-directly identifiable information on how people use our Site. The data stored by these cookies never shows personal details from which your individual identity can be established.
• Functionality Cookies (legal basis: your prior consent - art. 6 (1) (a) GDPR): These cookies remember choices you make such as the location you visited our Site from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more adapted to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be non-directly identifiable and they cannot track your browsing activity on other websites.
• Targeting cookies or advertising cookies (legal basis: your prior consent - art. 6 (1) (a) GDPR): These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measuring the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visited and that information is shared with other parties such as advertisers. For example, we use third party companies to provide you with more personalised adverts when visiting other websites.
• Social Media Cookies: These cookies allow you to share what you’ve been doing on the Site on social media. These cookies are not within our control. Please refer to the relevant websites respective privacy policies for how their cookies work.
Cookies that are not exempt from consent are referred to as "optional cookies".
You can access the list of cookies we use, manage your consents, and access the list of entities and partners that place cookies on our Site by clicking on Cookie Settings.
How long do cookies stay on my computer?
Session cookies - these cookies only last until you close your browser. They are not stored on your hard drive. They are usually used to track the pages that you visit so that information can be customised for you for that visit.
Persistent cookies - these cookies are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the Site. The lifespan of such cookies will not exceed thirteen (13) months from date of consent.
We remind you that, with regard to "optional cookies", you can change your preferences and withdraw your consent at any time by clicking here.
What can I do to manage cookies stored on my computer or phone?
What happens if I don’t accept cookies?
If you decline cookies, some aspects of the Site may not work on your computer or mobile phone and you may not be able to access some areas on the Site.
Effective Date: 1st September 2022; Last Date Updated: 31st July 2023
This Policy describes our information collection and use practices. This Policy does not apply to our practices on sites where it does not appear, including sites of our parent, subsidiaries, and affiliate companies where it is not posted.
The type of personal information we collect depends on your relationship with us. It also depends on how you interact with us. California law requires us to tell you if we share information for cross-contextual behavioral advertising. Described below by category is the information we may collect and if we share it for cross-contextual behavioral advertising. To learn how to modify your cross-contextual advertising preferences view our Notice of Right to Opt-out of Sale/Sharing for Cross-Contextual Behavioral Advertising in the “Your Rights” section below.
Contact information. We collect information such as your name and address. This may also include your phone number and email address. In some cases we may share this information for the purpose noted above.
Payment information. We may collect your billing address and payment method information.
Feedback information. This includes any information you voluntarily share with us about your experience with our products or services.
Demographic information. We may collect information like your gender, age, or birthdate. We may also collect your zip code and location. In some cases we may share this information for the purpose noted above.
Employer information. We may collect the name of your employer and job title. We may also collect your work email and work phone number.
Site Usage information. If you use our website, we may collect information about the browser you are using. We may look at what site you came from, or what site you visit when you leave us. We may collect information about how long you stay on the site and the content you view. We may collect IP addresses. We may also collect device identifiers. This might include your operating system. In some cases we may share this information for the purpose noted above.
We keep personal information as long as it is necessary or relevant for the purposes for which it was collected. We also keep information as required by law.
We use the information we collect for a variety of reasons. Those are described below:
We use information to communicate with you. We use information to contact you about this Policy or our Terms. We also use information to respond to your questions or comments.
We use information so you can purchase our products and use our services. We use information to process orders. We use information to process your registration with our site and to let you participate in site features. For example, if you make a reservation to visit the winery or schedule an event.
We use information to improve our products and website. We use information to make our website and products better. We may also use information to customize your experience with us. For example, this may include saving your preferences or settings.
We use information for marketing purposes. We use information to send information about new products and special offers or promotions. For example, we might let you know about special events. We might also use your information to serve you ads about products and offers. These might be our own offers or products, or offers or products from our portfolio of brands that we think you might find interesting. We may use information to administer a club membership, or run a sweepstakes or contest. We may deliver this information to you through various channels, such as email or on social media platforms.
We use information to protect our company and constituents. We use information to protect our company and customers. We use this same information to identify fraud and secure our websites and systems. We use all information for other purposes as permitted by law.
We collect information in a variety of ways. Those are described here:
We collect information directly from you. We collect information when you place an order or register with us. We collect information if you become a member of a club or enter a promotion or contest. We also collect information if you reach out to us through our sites or sign up for our emails. Information may be collected from you through a questionnaire or survey. We may collect information online, in-person, or at an event.
We collect information passively. We collect information about users over time and across different websites. We also work with third parties that collect personal information this way. We use several common tracking tools to collect information. Tracking tools include browser cookies and web beacons. To learn more about cookies visit the FTC’s Online Tracking page. We may work with others to gather information. We may do this on our websites and in emails that we send to you.
We get information about you from third parties. For example, our business partners or vendors may give us information about you. Social media platforms may also give us this information.
We combine information. We may combine information that we have collected offline with information we collect online. We combine information across devices, such as computers and mobile devices. We may also combine information we get from a third party with information we already have.
We disclose information within the Moet Hennessy family of companies. We share all categories of information with our parents, affiliates and subsidiaries. These related entities include set forth at www.lvmh.com/houses/wines-spirits. This includes future related companies.
We share information with vendors who perform services on our behalf. We may share contact and payment information with companies who serve as our vendors. This may also include demographic and site usage information. These vendors may help us develop our website or deliver products and services to you. For example, they may help us run events.
We may share information for cross-contextual behavioral advertising. We may share information with third parties in order to provide cross-contextual behavioral advertising. In the Notice at Collection (above) we outlined which categories of information are shared for cross-contextual behavioral advertising.
We disclose information if we think we have to in order to comply with the law or to protect ourselves. We share all categories of information we collect about you to respond to a court order or subpoena. We also share information in response to a government agency or investigatory body request. We share information we collect when we investigate potential fraud.
We may disclose all information with any successor to all or part of our business. If all or part of our business was sold, we may share all categories of information as part of that transaction. If there is a merger or acquisition, we may also share your information. If there is a financing or bankruptcy, we may share your information.
If you participate in a drawing or post a comment in any public areas of our website, you should be aware that the information you provide there (i.e. your name and comment) may be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither we nor you have control over. We are not responsible for the personal information or any other information you choose to submit in these forums.
Additional information for residents of certain jurisdictions. Certain states, like California, Nevada, and Virginia require that we tell you if we sell personal information with a third party for monetary or (in California) other valuable consideration. We do not do this. We also do not sell personal information of minors under the age of 16 for monetary or other valuable consideration. We do not use or disclose sensitive personal information, as defined by California law, for inferring characteristics or for purposes other than those permitted by law.
We share information as permitted by law and for other reasons we may describe to you.
We may link to third-party sites or apps. For example, sites that allow you to make reservations or purchase our product. Our sites may also include third party content that collects information. We do not control these third parties. This policy does not apply to the privacy practices of these third party websites or apps. Please read the privacy policies of other websites carefully. We are not responsible for the practices of these third-party sites or apps.
You have certain choices about how we use your information.
You can opt out of certain marketing. To stop receiving our promotional emails follow the instructions in any promotional message you get from us. If you opt out of getting marketing messages, you will continue to receive messages from us about your relationship with us where permitted by law.
You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
Cross-contextual behavioral advertising. To opt out of cross-contextual behavioral advertising, click here and turn the button to “inactive” for cross-contextual behavioral advertising cookies. You may also opt out through certain browser configurations, as described below in our Notice of the Right to Opt-Out of Sale/Sharing for Cross-Contextual Behavioral Advertising. Additionally, the Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to manage certain choices online here and provides a tool for managing mobile choices here.
Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals unless otherwise noted.
Options you make are browser and device specific.
Depending on where you live, you may have legal rights in addition to the choices listed above. You can exercise those rights by contacting us at +1 (888) 914-9661 (use the pin 412774 )or here. These rights include the following:
1. Access: to learn the categories of information we collect and use and the categories of sources of collection and disclosure and the business purpose for collection;
2. Portability: a copy of specific pieces of personal information collected;
3. Deletion: to have us delete information we collected from you;
4. Correction: asking us to fix your information; and
5. Non-retaliation: not to be discriminated against for exercising a privacy right.
How it works. When you submit your request, we use information you provide to verify your request. We do this by matching the information you provide with information we already have about you. In some situations we may not be able to process your request. This may include if a legal exception applies. If you disagree with our decision you can contact us as described at the end of this policy.
Notice of Right to Opt-out of Sale/Sharing for Cross-Contextual Behavioral Advertising: You can also opt out of the sharing of your personal information for cross-contextual behavioral advertising by visiting here and turn the button to “inactive” for cross-contextual behavioral advertising cookies. Some browsers also allow you to tell websites not to share your information for cross-contextual behavioral advertising. We will respond to these signals in a frictionless manner. If you configure this setting on your browser, certain features on our site may not work and you will receive less targeted advertising. To learn how to configure this setting, view here.
Nevada residents: you may email us at the address at the end of this policy to opt out of the future sale of your information to a third party so that they may license or sell information.
Third party agents: If you are submitting a request on behalf of someone, we may ask for additional information to verify your identity. This may include providing proof that you are registered with the Secretary of State to act on someone’s behalf or proof of a power of attorney.
Our sites and apps are meant for adults who are at least 21 years of age. We do not knowingly collect personally identifiable information from children. If you are a parent or legal guardian and think your child has given us information, you can write to us or email us at the addresses provided at the end of this policy. Please mark your inquiries “Parental Information Request." Parents, you can learn more about how to protect children’s privacy on-line here.
We use reasonable security measures as required by relevant law. The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
Information we collect may be stored both inside and outside the United States. If you live outside of the United States and choose to use this site you understand that it is at your own risk. You also understand that your information will be sent to the United States. The United States may not afford the same level of protection as laws in your own country.
If you have any questions about this Policy or our data practices, please email us at firstname.lastname@example.org.
From time to time we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.